We do not refund. However, we will allow exchanges if the item is defective. If for some reason you are not happy with your product, you can return for an exchange of the same value (minus cost for shipping).
Product must be returned within 5 business days, unworn, unsoiled, unwashed and in original packaging. Return/Exchange process could take up to 7 to 14 days.
If 14 days have gone by since your purchase and you have not notified us of a problem with the purchase, unfortunately we cannot offer you a refund or an exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please DO NOT send your purchase back to the manufacturer. Orders must be sent back to Faith & Favor Designs at the return address on packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery will be exchanged for equal value.
Sale items (if applicable)
Only regular priced items will be considered for exchange. Unfortunately, all sale items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Faith And Favor Designs, Post Office 2391, Gastonia NC 28053, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Faith And Favor Designs, 3340 Robinwood Rd, Ste 100-519, Gastonia NC 28054, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.